What is a toll free number?

A toll free number usually begins with 888, 877 or 866. It is usually toll free for the person dialing the number. The calls are billed to the owner of the toll free number. For example: When calling the toll free customer service number of one of your utility companies, the call is free as your utility company is billed for the call.

What are the fees for a Instant1800.com toll free number?

There is no signup fee but a monthly fee of $2 dollars for each toll free number that you signup, if your usage is less than $20 in one billing cycle. Therefore, upon signup you will be charged $2. Monthly charges of $2 per number will be applied each month on the exact date of signup, eg: Signup date=1/1/04, Month fee applied 2/1/04 and so on .

What is a ring to number?

The ring to number is the number that you point your toll free number to. For example if you would like your toll free number to ring to 1+404-555-XXXX then you would set it as the ring to number. Once the ring to number is set, dialing the toll free number will be as if you dialed 1+404-555-XXXX.

How will I be billed for the toll free number(s)?

We will deduct each minute billed from your balance. If you enroll in "Auto Recharge Program", when your balance falls below minimum balance we will charge your credit card with recharge amount you define. We will continue to charge your card in this manner until you decide to stop "Auto Recharge Program" or to close your account. We call this pay as you go billing. You can then view your billing information by logging into our online Manage section.

Can I point my number to any number in the world?

You can do this in two ways: On signup you could choose to route your number to wherever you choose. If you are already a customer you could log in at any time and change the ring to number to any number in the world.

How do I point my toll free number at a ring to number?

You can do this in two ways: On signup you could choose to route your number to wherever you choose. If you are already a customer you could log in at any time and change the ring to number to any number in the world.

Can I choose my own toll free number?

You will have to ask us to do a search for the numbers that you are interested in. If the numbers are available we will then proceed to obtain them for you. If the numbers are not available we will inform you as such. You will have to start this process by calling Customer Support. There is one-time $35 reservation fee for this service.

I already own a toll free number, can I switch it to Instant1800.com?

Yes you can move your current toll free number to Instant1800.com. The process of moving a number takes about a week and there should not be any down time for the number(s) being moved. You will have to start this process by calling Customer Support.

Do I have to switch my long distance service to use Instant1800.com?

No! You do not need to switch you long distance provider to get a toll free number from Instant1800.com. Although most long distance providers bundle their long distance service with a toll free number, they can be seperated between two carriers.

How long does it take to get a number?

Less than 1 minute. You pick a number during the signup process. If you are requesting a number, or if you are asking for a number to be moved from another carrier then it will take 3 to 7 business days for the number to be active on our network.

How many toll free numbers can I have on my account?

We allow up to 20 toll free numbers on a standard account. To increase this limit you will have to Contact Customer Support.

What is pay as you go billing?

It means that you have prepaid for all your usage and we are billing you as you use the account. For example; upon signup we charge your credit card in the amount of $25. We then give you a credit balance of $25. When you use your account for $1 worth we will debit $1 from your account balance.

What are the rates when I route my number to a Domestic location?

When you route your toll free number to a domestic number we will charge you 3.9 cents per minute.

What are the rates when I route my number to a International location?

Every International country will have different rates. Please see our International rate sheet to see the rates. You can do this by clicking on the following link See our international rates.

* Rates are susceptible to change due to market conditions and other economic factors. We reserve the right to revise the rates without notice, and recommends that customers periodically review the rates table for latest upate.

Are there any payphone charges?

We charge a 89 cents FCC surcharge for every payphone call that was placed using your toll free number.

Are the rates the same for intrastate and interstate?

All rates are the same for intrastate and interstate.

How do I view my call records?

Once you are a customer you can log in to the online management center and view your call records by date range.

Is there a cancellation fee?

No!

Can Instant1800.com be used for business purposes, as in a toll free customer service number?

Yes! Instant1800.com is just like any other toll free service provider. We complete millions of calls per month on our network.

How many people can call the same toll free number at the same time?

Unlimited! The amount of calls we allow at the same time is only limited by our capacity. We don't put any limits to the amount of calls per toll free number.

Do I have to sign any contracts?

No. We dont require our customers to sign any contracts.

Can I pay by credit card?

Yes. We accept Visa, Mastercard.

Do I own my toll free number?

Yes, as long as you have credit on your number. If you carry $0 balance on your number for 30 days, your number will be recycled and you lose your number.

Can I have two different toll free numbers ringing to one telephone number?

Yes! You can have an unlimited amount of toll free numbers pointed to the same toll free number.

Do I have to install a new line to get a Instant1800.com toll free number?

You don't have to get a new line in order to use a toll free number.

Can I get a 800 number instead of 888?

Yes.